HP Laptop Screen that Goes Black but Still Runs

How To Fix HP Laptop Screen Goes Black But Still Running? Easy Methods

There’s nothing more frustrating than experiencing a problem with your laptop, only to find out that the problem is with the screen. When this happens, you may be wondering what to do. This article will discuss the different methods that you can use to fix the HP laptop screen goes black but still running.

Methods to Fix HP Laptop Screen Goes Black But Still Running

There are a few troubleshooting methods to fix the HP laptop screen going black. To follow these methods to resolve your Laptop’s black screen issue:

  • Reset your laptop
  • Restart the explorer.exe
  • Update the graphics driver
  • Undo recent changes

Method 1: Reset the Laptop

When this happens, you might be wondering what the best option is to use so that we can fix the screen.

First, turn off your computer by pressing the power button for at least 10 seconds to restart it completely (make sure all external display devices are turned off).

Once your laptop has been shut OFF, disconnect everything, including the USB flash drive/CD-ROM drive/memory cards. Put a blank DVD into the drive or attach it to the laptop via VGA cable if you have an external monitor. Make sure everything is powered down and turn them back up one at a time.

Method 2: Restart the Explorer.exe

First, you need to open the command prompt. To do that:

On the Startup menu, hold down on key + “R” for about 2 seconds until it prompts some Windows dialogs asking if you want to open CMD or Command Prompt. Click RUN and type in cmd (without quotations) into the google search bar and press Enter. Once inside COMMAND PROMPT – change directories by typing cd Change directory at back-slash / Type in the command

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shutdown /r (without quotations) Hit Enter, which should restart your PC. If you had to do a boot for it to run correctly, that is done by: holding the power button down until the password screen releases the Power button when the HP logo appears while still holding Shift+F10. Use Ctrl-Alt-Del.

Method 3: Update Graphics Driver

Next, update the graphics correct driver to version 22.14 (or newer if available) by searching for “update your graphics card drivers.”

Step 1: Install the Intel HD Driver from the internet.

Step 2: Restart your computer once you’ve installed it and hold down Alt+Tab until it shows up on the taskbar. Right-click and choose Device Manager. Expand the Display power Adapter (or PCI Devices) and look for your NVIDIA NIC device you installed earlier to check if it’s showing up as an option in this Install listing. If so, select them both(to be sure).

Step 3: Go ahead with updating the driver from within either of those options by going into Add/Remove Hardware > System Devices or Hardware Management > Enable detection > Install the one you downloaded from Intel.

Step 4: Once in “Install” mode, select it and then open Intel Graphics Control Panel or NVIDIA Control panel (whichever program/window manager) that detects your graphics card(s). If both programs show an option for which driver to download and install, exit either of them and go ahead with step 5 regardless.

Step 5: Launch a new version of Microsoft Device Manager Pixel Shader version 22 or newer.

Step 6: Open it and select refresh the list. If your card isn’t on the list, go ahead with installing through step 6 (or bypass it if you don’t want to).

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Step 7: Select the “Install Driver Packages” option from either Microsoft Device Manager Pixel Shader 22 or NVIDIA Control Panel .+Driver Uninstaller (a free app) →PixelShaders-v22.exe. This will download and install your new drivers from either Microsoft or NVIDIA.

You’re done! Log out of Windows again, and restart it one last time to take effect all at once.

Method 4: Undo Recent Changes

When you have recently upgraded your operating system and are experiencing HP laptop black screen issue while the cursor on the screen is still moving, always use this solution. Follow these steps if you find yourself in this situation.

Step 1: Click Start(Windows key) > Search and type “Device Manager.”

Step 2: Once inside, Select Display adapters. Find the two identical ones (both of them has more than one video output – i.e., GPU 0 GPU 1, etc.) that are experiencing a simple issue and open their properties by double-clicking on each of those names listed under any group they belong to in Properties Pane<nowiki> |</wiki >a4.exe shows the general tab. For example, if a driver is installed, search for it and notify Uninstall(Remove) that one in Control Panel\Disk Management Tools/delete Driver-C:\windows\system32 \DriverStore.

Note: Save your W8 system image with this tutorial (to restore later if necessary). You may have noticed no Sound Devices or VGA controllers listed at all! This is because these devices have never been installed on your computer, and it is possible that they too are missing. You could remove them to see if the driver installing process worked.

Step 3:

  • Now rerun Device Manager.
  • Open up MP Drivers(Display Devices) > right-click one of the two identical video cards.
  • Select Uninstall.

It will ask for confirmation – make sure you press no at prompt here as this must be Undoing a recent change (not uninstalling). That’s why it says “Don’t Uninstall” at the end of this.

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Step 4: If you see in Device Manager that there is one more identical video card listed under menu Display adapters, repeat steps 2 and 3 again on Step 1 by repeating the same thing, i.e., clicking Start(Windows key), Search and type “Device Manager” and then just like above in Step 2.

Step 5: Now update driver DirectX(DirectX ver 9c) from http://windows8hardwareupdateguide1.blogspot.co…oard-xp64-.html. The reason for updating the video card driver is that it may be important for some chipsets to obtain a better performing graphics solution than default Nvidia or formerly Microsoft Basic, which can function well enough with appropriate settings ( check/optimize here).


What is the reason why my HP laptop’s screen turns black?

There are different reasons for the screen to turn black, but it is usually an actual issue with the graphics card. For example, you can download new drivers or do a screen or system memory test if you want to try and fix it.

How do I know if my laptop has a hardware problem or is just software-related?

If a laptop is slowing down, it is often due to a software issue that can be resolved. However, your laptop should not slow down due to a connected hardware issue. However, there are a few unusual exceptions — perhaps your CPU is overheated and is downclocking itself to keep cool, but most of the slowdown is due to antivirus software corruption.


This is a very common and frustrating problem with HP laptops where the screen suddenly goes blank or black, but the laptop still runs. So there are a few troubleshooting methods to fix this common issue, which we will outline in this article. By following the above methods, you can resolve the display issue.

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